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Customer Service


We are absolutely confident that you will be happy with your purchase from us because each piece is inspected for quality. We understand; however, that every customer is unique and we are flexible to meet your particular needs. Your satisfaction in our products and services is our top goal.


If for any reason, you are not content with your purchase please contact us immediately.We will then provide instruction on how to return your products. You must send your returned package via courier at your own expense and provide us with a tracking number in order for a refund/replacement to be issued.Refunds are made within 7 business days after we receive the returned goods.

Kindly include the following information when you contact us which will accelerate the processing of your return products.

Your full name and the date the order was placed and received

A list of the replica products to be exchanged or refunded

The reason for the return of the products


Delivery is guaranteed! If your shipment is lost during delivery we will reship at our expense soon affer we both side make sure it is lost.

And, if your shippment is caught by China customs, we also will resend to you;  while if caught in destinaltion country's customs, we don't undertake any duty.

Please make sure you send the correct shipping address and contact number to us.

We are not responsible for reshipment if you provided us with an incorrect address.

We are not responsible for any import tax charged on your package. 



You can track your shipments by clicking on these links below:

through EMS site:   

http://www.ems.com.cn/mailtracking/e_you_jian_cha_xun.html%20 / http://www.ems.com.cn/mailtracking/e_cha_xun_lian_jie.html

though HK EMS site: 


though China Post site: 

http://www.ems.com.cn/mailtracking/e_cha_xun_lian_jie.html  /  http://www.ems.com.cn/mailtracking/e_cha_xun_lian_jie.html



                                                                                                       Eagle Fang- Owner of Chinasexproducts.com








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